PRIVACY POLICY

FixMyPrint is operated by MoosePunch Interactive. We build tools for the 3D printing community. This Privacy Policy explains how we collect, use, and protect your information when you use FixMyPrint at fixmyprint3d.com and our mobile applications.

We collect the following information: • Account information: Email address and password when you create an account. • Profile information: First name, last name, display name, country, and profile photo (optional - only if you choose to add them). • Printer and setup profiles: Saved printer model, nozzle size, nozzle material, hotend type, slicer, bed surface, default filament type, printing environment, and optional filament storage details. These are used to personalize fix intelligence, pre-flight checks, and pre-fill diagnostic forms. • Usage data: The settings you generate, problems you fix, and photos you upload for diagnosis. These are stored to show you your generation history. • Device information: Basic device and browser information for security and debugging purposes. • Payment information: Processed securely by Stripe, Google Play, or the App Store. We never store your card details. • Slicer profile files: Uploaded files for the Slicer Import feature are processed transiently to extract settings and are not stored after processing. • Error reports: When errors occur, diagnostic information including error type, page, and context may be captured automatically or submitted manually. • Outcome tracking data: When you confirm a fix worked or didn't work, that signal is stored anonymously to improve fix rankings. • Maintenance Ledger data: If you use Maintenance Ledger (Pro), we store per-print logs including printer, filament, filament dried date, dry box status, time, cost, issues encountered, and fixes applied.

We use your information to: • Provide and improve the FixMyPrint service • Process deterministic settings and fix requests, including AI normalization of issue wording into canonical categories, plus photo diagnosis requests • Run setup-aware pre-flight checks before generating settings • Send transactional onboarding email and updates you opted into • Enforce our rate limits and prevent free tier abuse • Improve fix rankings and recommendation accuracy based on confirmed outcome data • Respond to support requests

When you use Photo Diagnosis (Pro feature), you upload a photo of your failed print. This photo is: • Sent to OpenAI's API for analysis using GPT-4o Vision • Stored temporarily during processing only • Not used to train AI models • Not shared with third parties beyond OpenAI for the purpose of analysis OpenAI's privacy policy applies to data processed through their API.

Your data is stored securely using Supabase, hosted on AWS infrastructure. Your generation history and profile information are stored in our database. Profile photos are stored in Supabase Storage. All data is encrypted at rest and in transit.

We keep our use of cookies deliberately small, and we ask before setting anything that isn't required to run the site. Strictly necessary (always set, no consent required): • Supabase authentication cookies - keep you signed in and protect your session. Set only once you log in. These last for the length of your session and are refreshed while you stay signed in; signing out clears them. • cookie_consent - remembers whether you accepted or declined analytics cookies, so we don't have to ask on every page. Stores only the word "accepted" or "rejected". Retained for 1 year. Analytics and attribution (only with your consent): • fmp_first_touch - records the first page you landed on and where you arrived from (referring site and any campaign tags) so we can understand which guides bring people to FixMyPrint. Contains no name, email, or account identifier. Retained for 90 days. • Vercel Analytics - aggregate page-view and performance measurement provided by our host, Vercel. It does not use cross-site tracking cookies or build advertising profiles. • AI assistant referrals - if you arrive from an AI assistant such as ChatGPT, Perplexity, Gemini, Copilot, or Claude, we record that referring service, the page you landed on, your browser's user-agent string, and the country your request came from. This is stored on our server rather than in a cookie, and is not linked to your account. If you decline, none of the analytics items above are loaded or set, and any previously stored analytics cookie is deleted. Declining does not reduce any feature of the service. We do not use advertising cookies, we do not sell your data, and we do not share it with advertising networks. Withdrawing or changing your consent: use the button below at any time. It clears your saved choice and deletes analytics cookies already set, and the consent banner will ask again. You can also clear cookies for this site in your browser settings, and most browsers let you block cookies entirely - though blocking strictly necessary cookies will stop you being able to sign in.

We use the following third-party services: • Supabase - Database and authentication • OpenAI - issue wording normalization for Fix My Print and image analysis for Photo Diagnosis. Settings Generator values and fix recommendations are deterministic and are not generated by OpenAI. • Stripe - Payment processing • Upstash Redis - Rate limiting • Vercel - Hosting • Sentry - Error monitoring • Google Play / App Store - Mobile billing • Brevo - Transactional email delivery • RevenueCat - Mobile in-app purchase processing (iOS and Android) • Google OAuth - Optional Google sign-in authentication Each of these services has their own privacy policy and data processing terms.

You have the right to: • Access the personal data we hold about you • Correct inaccurate data • Delete your account and all associated data • Export your data • Opt out of marketing communications To exercise these rights, use the account deletion feature in your Profile settings, or contact us at privacy@fixmyprint3d.com.

We retain your data for as long as your account is active. When you delete your account, we delete all your personal information, generation history, and uploaded photos within 5 business days. Some anonymized usage data may be retained for analytics purposes. To prevent repeated free tier resets, we may retain a pseudonymized SHA-256 hash of your lowercased email address and your free tier usage counts at deletion. We do not store the raw email address in that deleted-account table. A hash of this kind is pseudonymized rather than fully anonymized: we cannot read your email address from it, but because it is derived directly from that address, someone who already knows an email address could confirm whether it appears in that table.

FixMyPrint is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notification. Continued use of FixMyPrint after changes constitutes acceptance of the updated policy.

For privacy-related questions or concerns, contact us at: privacy@fixmyprint3d.com MoosePunch Interactive